Shipping & Returns

Shipping

At NEXUS 3D, we are committed to providing efficient and reliable shipping services so you can enjoy your home products without delay. Here’s what you need to know about our shipping options:

Domestic Shipping (U.S.)

  • Delivery Time: Domestic orders are delivered within 3 to 5 business days.
  • Cost: Shipping costs vary based on the size and weight of your order. The final cost will be calculated during checkout.
  • Tracking: You will receive a tracking number to monitor the status of your order in real-time.

International Shipping

  • Delivery Time: International orders typically arrive within 7 to 15 business days, depending on the destination.
  • Cost: International shipping costs are based on the weight, size of the package, and destination. The final cost will be displayed at checkout.
  • Duties and Taxes: International orders may be subject to additional duties and taxes according to the regulations of the destination country. These charges are the responsibility of the customer.

Returns

We want you to be completely satisfied with your purchase from NEXUS 3D. If you need to return a product, please follow these steps:

Return Policy

  • Return Period: We accept returns within 30 days of receiving your order.
  • Return Conditions: Products must be in their original condition, unused, and in their original packaging. Items that are damaged, used, or not in original condition cannot be accepted for return.
  • Return Process: To initiate a return, contact our customer service team through the form on our website. Provide your order number and details of the product you wish to return. We will provide instructions on how to proceed.

Refunds

  • Processing Time: Refunds are processed once we receive and inspect the returned items. Processing time may vary but generally takes 5 to 10 business days after receiving the returned item.
  • Refund Method: Refunds will be issued through the original payment method. Please note that original shipping costs are non-refundable.

Customer Service

If you have any questions about our shipping or return policies, please do not hesitate to contact our customer service team. We are here to help resolve any issues and ensure you have a satisfying shopping experience.