FAQs

1. What payment methods do you accept?

At NEXUS 3D, we accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other online payment options. You can select your preferred payment method during checkout.

2. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Use this information to check the status and location of your order in real-time.

3. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders that have already been processed for shipping cannot be modified or canceled, but we will do our best to accommodate your request before that happens.

4. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer service team to resolve the issue. We will provide instructions on how to return the item and will send a replacement or issue a refund as needed.

5. What is your return policy?

We accept returns within 30 days of receiving your order. Products must be in their original condition, unused, and in their original packaging. Items that are damaged, used, or do not meet these conditions cannot be accepted for return. To initiate a return, follow the instructions provided on our Returns page.

6. How long does shipping take?

• Domestic Shipping (U.S.): Orders are delivered within 3 to 5 business days.
• International Shipping: International orders typically arrive within 7 to 15 business days, depending on the destination.

7. What should I do if I don’t receive my order within the estimated time?

If you do not receive your order within the estimated time, please check the status of the shipment using the tracking number provided. If you still have issues, contact our customer service team to investigate and resolve the issue.

8. Do you offer international shipping?

Yes, we offer international shipping to a variety of countries. Shipping costs and delivery times may vary based on the destination. You can view international shipping options and costs during checkout.

 

9. Where can I find information about product warranties?

Warranty information for products is available in the description of each item in our store. If you have specific questions about a product’s warranty, please contact our customer service team for more details.